Refund policy
1. Returns
As a small business, we cannot accept returns or exchanges once a product has been delivered.
2. Cancellation Policy
Order cancellation is possible within 24 hours of placing the order or before the order is shipped out. Kindly contact us via call / WhatsApp at +91 82698 22305 or email us at thescreenfree@gmail.com with the cancellation request to check for eligibility. Cancellation refund will be initiated immediately after the order has been cancelled from our end.
3. Replacement
We're here to make sure you're happy with your purchase! Here's what you need to know about exchanging items:
Eligibility: Please note that any damage or defects occurring during transit are beyond our control. We offer a replacement policy for reasons such as defective or damaged products. For assistance, we will promptly assist you in resolving the issue.
Damaged & Defective Items: If you receive a product that is damaged or has a manufacturing defect, please report it to us within 24 hours via call / WhatsApp at +91 82698 22305 or email us at thescreenfree@gmail.com. Once our quality control team approves the replacement, we will arrange for the pickup of the damaged/defective product. After the product reaches our warehouse, we will ship the replacement.
Quality and Product Information
We take pride in sourcing and offering high-quality products. We strive to provide comprehensive product details, including dimensions and learning outcomes, within the product description. Please note that exchanges or returns due to personal preferences, such as disliking the product, the product theme, or subjective quality assessments, will not be accepted. We kindly request that our customers thoroughly review all the details provided before placing an order. If you need any clarification, feel free to reach out to us, we're happy to help!
Contact Information
If you have any questions or concerns regarding your order, please feel free to contact us via call / WhatsApp at +91 82698 22305 or email us at thescreenfree@gmail.com
We appreciate your trust and understanding as we work to provide you with the best possible experience.
